Privacy Policy

Effective January 7, 2025

Welcome to stokers.com (“Site”). This Site is managed by National Tobacco Company, LP (“NTC”).

We are committed to protecting the privacy of Internet users who visit our Site. This “Privacy and Data Collection Policy” explains the ways in which we collect, use, and protect any personal information you may choose to provide through this Site.

We may change this policy from time to time by updating this page. All changes will be effective immediately. You should check this page from time to time to ensure that you are happy with any changes.

If you do not agree with this Privacy Policy, please do not use this Site. Likewise, if you do not want us to communicate with you regarding our products or product promotions, please do not register. If you register and change your mind later, you may remove yourself from our communication list at any time by clicking the unsubscribe link in the email you received, by sending an email to stokerscountry@nationaltobacco.com or by writing to:

Attn: Customer Service Department
National Tobacco Company, L.P.
5201 Interchange Way
Louisville, KY 40229-2184

 

Note Regarding Adult Audience
This Site is intended only for individuals 21 years of age or older (“adults”, for purposes of this Privacy Policy). We do not market, sell, advertise, or promote products to youth. If you are under 21, do not use or make any purchases through the Site. If you believe we might have any information from or about a youth, please contact us so that the information can be deleted. Because we take this policy very seriously, any personal information you may provide may be shared with one or more third-party age verification firms in order to confirm that you are old enough to legally enter the Site and purchase our products.

What We Collect
We may collect several types of information from and about users of our Site, including:

• Name
• Date of birth (including information needed to confirm your identity and age)
• Contact information (including phone, email address, driver’s license information)
• Billing and shipping address (required to fulfill your orders and confirm your identity)
• Demographic information (IP Address, postcode, preferences, interests)
• Information about your internet connection, geolocation, the equipment or devices you use to access the Site, and usage details
• Commercial information, including products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies
• Other Information Relevant to Customer Surveys and/or Offers

 

What We Do With The Information We Gather
We require this information to understand your needs and provide you with better service, and particularly, for the following reasons:

• Internal record keeping.
• Improving our products and services.
• Sending promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• Providing customer service.
• Auditing relating to counting ad impressions to Site visitors and auditing compliance.
• Helping to ensure security and integrity.
• Providing advertising and marketing services.
• Contacting you from time to time for market research purposes. 
• We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

With the following limited exceptions, we will never share or sell your personal information:

Service Providers - We sometimes contract with other entities to perform services on our behalf. They may have access to your personal information, but they are only permitted to use it for the purpose of providing services for us.

Business Transfers - In the event a portion or all of our business is sold or merged with another entity, your personal information may be transferred to the other entity as a part of the business transfer or merger.

Legal Matters - We may disclose information about you if we have a good faith belief that it is necessary in order to: (a) protect and defend the rights, property or safety of our company, other visitors to this Site, or the public; (b) enforce the Site's Terms and Conditions of Use or (c) respond to claims that any content violates the rights of third-parties. We may also disclose information as we deem necessary to satisfy any applicable law, regulation, legal process, or governmental request.

Please understand that by registering and providing us with your contact information, you are authorizing us to communicate with you (electronically or otherwise) regarding our products, promotions, or other subjects we believe may be of interest to you.

Deletion of Personal Data
To delete all of your online account information from our database, email us directly to request to delete all of your account details. We will review this request and will contact you to confirm you are the owner of the account before we delete your account and all other personal information. Please note that we may maintain information about sales transactions in order to service that transaction and for record keeping.

Security
We are committed to ensuring that your information is secure. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

How We Use Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site.

The table below lists the cookies we collect and what information they store.

• CART The association with your shopping cart.
• CATEGORY_INFO Stores the category info on the page, that allows the display of pages more quickly.
• CURRENCY Your preferred currency
• CUSTOMER An encrypted version of your customer id with the store.
• CUSTOMER_AUTH An indicator if you are currently logged into the store.
• CUSTOMER_INFO An encrypted version of the customer group you belong to.
• CUSTOMER_SEGMENT_IDS Stores the Customer Segment
• ID EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
• FRONTEND Your session ID on the server.
• GUEST-VIEW Allows guests to edit their orders
• LAST_CATEGORY The last category you visited.
• LAST_PRODUCT The most recent product you have viewed.
• NEWMESSAGE Indicates whether a new message has been received.
• NO_CACHE Indicates whether it is allowed to use the cache.
• PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
• RECENTLYCOMPARED The items that you have recently compared.
• STF Information on products you have emailed to friends.
• STORE The store view or language you have selected.
• USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
• VIEWED_PRODUCT_IDS The products that you have recently viewed.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:

• If you do not want us to use information that we collect or that you provide to us, you can opt-out by emailing us or calling us directly.
• If you have previously agreed to allow us to use your personal information for direct marketing purposes, you may change your mind and contact us by sending an email.
• If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Your State Privacy Rights
Many states provide their residents with rights to:

• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Correct inaccuracies in their personal information, taking into account the information's nature processing purpose.
• Data portability.
• Opt-out of personal data processing for:
  
  • targeted advertising;
  • sales; or
  • profiling in furtherance of decisions that produce legal or similarly significant effects.
• Either limit (opt-out of) or require consent to process sensitive personal data.

If you reside in California, you have the right pursuant to California’s “Shine the Light” Law to request that we provide you with (1) a list of certain categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year and (2) the identity of those third parties.

The exact scope of these rights may vary by state. To exercise any of these rights please email stokerscountry@nationaltobacco.com.

Notice of Collection Practices

We are committed to honoring the privacy rights of internet users who visit our Site. This Notice explains the ways in which we collect, use, and protect personal information collected through this Site.

We collect personal information to support business operations and enhance the consumer experience. We do not collect sensitive personal information.
We never sell personal information that we collect.

We may collect the personal information categories listed in the tables below. The tables also list, for each category, our expected retention period, use purposes, and whether we sell the information or share it with third parties for cross-context behavioral advertising.

 

 

Personal Information Category	Retention Period	Business Purpose
Identifiers, such as real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name.	3 years	To enhance the consumer experience, support business operations, and comply with applicable laws and regulations.
Age and date of birth.	3 years	To verify and comply with applicable laws and regulations.
Commercial information, such as records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	3 years	To enhance the consumer experience, support business operations, and comply with applicable laws and regulations.
Internet or other similar network activity, such as browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.	3 years	To enhance the consumer experience.
Inferences drawn from other personal information, such as a profile reflecting a person's preferences, characteristics, and purchasing trends.	3 years	To enhance the consumer experience.

If you have any questions about this Notice or need to access it in an alternative format due to having a disability, please contact 1-800-579-0975, writing to stokerscountry@nationaltobacco.com, or call your dedicated sales representative.

Effective Date: January 7, 2025.